Accommodation Policy

Check in: 15:00

Departure: 11:00

Quiet hours: Guests must observe the quiet hours which are between 15:00 and 19:00
Pets are not allowed
Hiliadu Exclusive Boutique Resort is popular with guests booking family stays.
Hiliadu Exclusive Boutique Resort can accommodate the following number of guests: 2 adults and 2 children (under 18)/apartment
Hours of pool operation

The pool is open until 20:00
Rooms are cleaned daily except Sunday
While the basketball court is open until 21:00
ACCOMMODATION POLICY IN HILIADU EXLUSIVE BOUTIQUE RESORT

Reservations: By making a reservation, you declare full knowledge and unreserved acceptance of the hotel’s accommodation, reservation, payment and cancellation policies. The prices are in euros, per apartment and per night, (including breakfast), in the cases where this is indicated and require a stay of at least five (5) nights. For each additional person the charge amounts to 30 euros depending on the type of accommodation. All published prices include VAT. 13% and all statutory taxes, except for the accommodation tax of €0.50 per night which is charged separately by law and may change without notice. Offers are subject to availability and cannot be combined with other offers. In any case, you must inform us at the time of your reservation.
Deposit and payment: To fully confirm your reservation, you must prepay 30% of the total value of your stay, with the minimum deposit being the cost of one (1) night’s stay. Only Visa, Mastercard credit cards are accepted. You must inform the hotel upon arrival if you wish to be billed for your stay. The deposit of the deposit must be made within two (2) working days from the publication of the hotel’s bank account to the interested customer (with the hotel sending a relevant e-mail that includes all the necessary payment details). The pre-booking will be canceled without further notice and the room will be released. The hotel has the right upon receipt of an incoming reservation to pre-authorize the credit card and reserves the right to cancel a reservation if the credit card details are invalid. For non-refundable bookings, the full amount of the booking is charged at the time of booking confirmation, and no changes or cancellations are allowed. Upon your arrival, the full amount of your stay is paid. Any additional charges incurred during your stay are payable upon departure.

Reservation Changes and Cancellations: The hotel management asks customers to inform in time by written communication of any changes or cancellations regarding their reservation as soon as possible.
In case of cancellation, our policy is as follows:
If the reservation is canceled more than 30 days before the scheduled arrival, there is no financial charge and the hotel will return any deposit.
For booking cancellations less than 30 days prior to scheduled arrival, the customer is charged 30% of the total stay based on their booking.
In cases of cancellation on arrival, during the stay or for no-show at the hotel, the customer is charged 100% of the stay based on his reservation.
In exceptional circumstances, the hotel reserves the right to cancel the reservation or change, replace or withdraw any service, facility or provision without notice, if necessary. In this case, the hotel is obliged to refund the full amount you paid for your reservation, and will make every effort to secure your stay at another accommodation of at least the same category, in the same city, offering similar amenities and Services .
For non-refundable bookings, the full amount of the booking is charged at the time of booking confirmation, and no changes or cancellations are allowed.
Payment is made either by bank deposit or credit card at the time of booking. In case of cancellation, the deposit is non-refundable.
The hotel reserves the right to charge 100% of the reservation in case of no-show without prior notice.
The reservation is for a room type for the duration of your stay and not a specific room. If we need to transfer you to a different room whose price is lower than that of your reservation, the hotel is obliged to refund you the difference.
Deposit: To fully confirm your reservation, you will need to pay a deposit for your stay, with a minimum deposit equal to the cost of one (1) night’s stay.
Changes and cancellations of reservations:
f the reservation is canceled more than 30 days before the scheduled arrival, there is no financial charge and the hotel will immediately refund any deposit.
If the reservation is canceled more than 30 days before the scheduled arrival, there is no financial charge and the hotel will immediately refund any deposit.
In cases of cancellation on arrival, during the stay or for no-show at the hotel, the customer is charged 100% of the stay based on his reservation.
Arrival / Departure: On arrival at the hotel you will need to have your reservation code, ID or passport and the card on which the reservation was charged or pre-authorized. Unless otherwise stated in your booking, arrival time is 15:00 and departure time is 11:00 The possibility to extend your departure time after 11:00 is subject to hotel availability and is subject to an additional financial charge as follows:
Check out before 20:00 is subject to 50% of the daily charge.
Check out after 20:00 is subject to 100% of the daily charge.
In any case, you should communicate this request to the hotel reception at the latest upon your arrival. Rooms corresponding to confirmed reservations for which a deposit has been deposited or a credit card has been prepaid or pre-authorized will be held until 20:00 on the day of arrival. In case of non-deposit or pre-approval, the reservation is considered unconfirmed.
Child Policy: All children staying at the hotel must be accompanied and supervised by an adult at all times, especially in the pool.
Smoking Policy: No smoking in all rooms.
Pets: Our hotel does not accept pets
Guest Conduct: Guests are asked not to cause a disturbance, be courteous and respectful of other guests and hotel staff. Also, all tenants must comply with hotel regulations, and the hotel reserves the right to refuse access or evict without reservation any person whose behavior it deems unacceptable. In this case, the hotel is not obliged to pay any compensation.
Room Damage/Damage: In the event of damage to a room or other property due to intent, willful or negligence, the hotel reserves the right to charge the amount of the damage suffered, including business interruption damage, to the registered customer Credit / Debit Card . In cases where the customer has not paid by credit card, but in cash or another way, the hotel will demand the immediate payment of the amount of damage suffered by the customer, otherwise it reserves all its legal rights.
Personal Data: All personal data is stored and used by the hotel in accordance with the Privacy Policy which can be found here.
Force majeure: The hotel bears no responsibility in the event that it cannot fulfill its obligations to the customer, in whole or in part, due to cases of force majeure (indicative strikes, fire, floods, etc.).