Πολιτική Καταλύματος

Check in: 15:00

Check out: 11:00

Quiet hours: Guests must respect the quiet hours which are between 15:00 and 19:00
Pets are not allowed
Possidi Hiliadou is popular with guests booking family stays.
Possidi Hiliadou can accommodate the following number of guests: 2 adults and 2 children (under 18)/apartment

HOURS OF OPERATION

The pool is open until 20:00
The rooms are cleaned every day except Sundays
While the basketball court is open until 21:00

ACCOMMODATION POLICY POSSIDI HILIADOU APARTMENTS

Reservations: By making a reservation, you declare full knowledge and unreserved acceptance of the hotel’s accommodation, reservation, payment and cancellation policies. The prices are in euros, per apartment and per night, (including breakfast), in the cases where this is indicated, and require a stay of at least five (5) nights. For each additional person over 12 years of age, the fee amounts to 15.00-25.00 euros depending on the type of accommodation. All published prices include VAT. 13% and all legal taxes, except for the accommodation tax which amounts to 0.50 euros per night and is billed separately by law, and may change without notice. Offers are subject to availability and cannot be combined with other offers. In any case, you must inform us at the time of your reservation.
Advance and Payment: To fully confirm your reservation, you must pre-pay 30% of the total value of your stay, with the minimum deposit amount being the cost of one (1) night’s stay. Only Visa, Mastercard credit cards are accepted. You must inform the hotel upon your arrival if you wish to be invoiced for your stay. The deposit of the advance payment must be made within two (2) working days from the publication of the hotel’s bank account to the interested customer (with the hotel sending a relevant e-mail message that includes all the necessary payment information), otherwise the pre-booking will be canceled without further notice and the room will be released. The hotel has the right upon receipt of an incoming reservation to pre-authorize the credit card and reserves the right to cancel a reservation if the credit card details are invalid. For non-refundable reservations, the entire amount of the reservation is charged at the same time as the reservation is confirmed, while modifications and cancellations are not allowed. Upon your arrival, the full amount of your stay is paid. Any additional charges incurred during your stay are payable upon departure.
Reservation Changes and Cancellations: The management of the hotel asks the customers to inform in time by written communication about any changes or cancellations concerning their reservation as soon as possible.
1. In case of cancellation, our policy is as follows:
  - In case of cancellation of the reservation more than 30 days before the scheduled arrival, there is no financial charge and the hotel will refund any advance payment.
  - For cancellations of reservations less than 30 days before the scheduled arrival, the customer is charged 30% of the total stay based on his reservation.
  - In cases of cancellation upon arrival, during the stay, or for no show at the hotel, the customer is charged 100% of the stay based on his reservation.
  - In exceptional circumstances, the hotel reserves the right to cancel the booking or to change, substitute or withdraw any service, facility or provision without notice, if necessary. In this case, the hotel is obliged to refund the entire amount you have paid for your reservation, while it will make every effort to ensure you stay in another accommodation of at least the same category, in the same city, that offers similar amenities and services .
  - For non-refundable reservations, the entire amount of the reservation is charged at the same time as the reservation is confirmed, while modifications and cancellations are not allowed.
  - Payment is made either by bank deposit or credit card at the time of booking. In case of cancellation, the deposit is non-refundable.
  - The hotel reserves the right to charge 100% of the reservation in case of no-show without prior notification.
  - The reservation concerns a room type for the duration of your stay, and not a specific room. If we need to transfer you to a different room whose price is lower than that of your reservation, the hotel is obliged to refund you the difference.
Payment in advance: In order to fully confirm your reservation, you will need to pay an advance payment for your stay, with a minimum deposit amounting to the cost of one (1) night’s stay.
- Reservation Changes and Cancellations:
  - In case of cancellation of the reservation more than 30 days before the scheduled arrival, there is no financial charge and the hotel will immediately refund any advance payment.
  - For reservation cancellations less than 7 days before the scheduled arrival, the customer is charged 50% of the total stay based on his reservation.
  - In cases of cancellation upon arrival, during the stay, or for no show at the hotel, the customer is charged 100% of the stay based on his reservation.
Arrival / Departure: Upon arrival at the hotel you will need to have your reservation code, ID or passport and the card on which the reservation was charged or pre-authorized. Unless otherwise stated in your booking, arrival time is 14:30 and departure time is 11:30. The possibility of extending your departure time after 11:30 depends on the occupancy of the hotel, and is subject to an additional financial charge as follows:
- Check-out until 20:00 is subject to 50% of the daily charge.
- Check-out after 20:00 is subject to 100% of the daily charge.
- In any case, you must communicate this request to the hotel reception at the latest upon your arrival. Rooms corresponding to confirmed bookings for which a deposit has been deposited or a credit card has been prepaid or pre-authorised will be held until 20:00 on the day of arrival. In case of non-deposit of the deposit or pre-approval, the reservation is considered unconfirmed.
Children Policy: All children staying at the hotel must be accompanied and under adult supervision at all times, including in the pool.
Smoking Policy: Smoking is prohibited inside all rooms.
Pets: Our hotel does not accept pets
Customer Conduct: Guests are requested not to cause a disturbance, to behave civilly, and to respect other guests and hotel staff. Also, all tenants must comply with the hotel’s regulations, while the hotel reserves the right to refuse access or evict without reservation any person whose behavior it deems objectionable. In this case, the hotel is not obliged to pay any compensation.
Damages/Damage to Room: In the event of damage to a room or other property due to intent, willfulness or negligence, the hotel reserves the right to charge the amount of the damage suffered, including damage due to business interruption, to the registered customer’s credit/debit card. In the cases where the customer has not paid by credit card, but in cash or another way, the hotel will demand the immediate payment of the amount of the damage suffered by the customer otherwise it reserves all its legal rights.
Personal Data: All personal data is stored and used by the hotel in accordance with the Personal Data Protection Policy which can be found here.
Force Majeure: The hotel does not bear any responsibility in the event that it cannot fulfill its obligations to the customer, in whole or in part, due to cases of force majeure (indicative strikes, fire, floods, etc.).
Limitation of Liability: Each customer is responsible throughout their stay at the hotel for keeping personal and/or valuable items, money, etc. in a safe place. It is possible, upon the customer’s arrival at the hotel, to hand them over to the reception or the address of the hotel for safekeeping, taking a relevant receipt to this effect. With this he can pick them up upon departure or at any time he wishes. In any other case, the hotel is not responsible for any loss or destruction thereof. For the other items that each customer brings to the hotel, the hotel is exempted from any responsibility, if the damage or loss is due to the negligence of the customer or other persons who stay with him, visit him or are in his service. Also, the hotel is not responsible if the damage, destruction or loss is due to force majeure (earthquake, fire, etc.) or the peculiar nature of the thing.
Governing Law – Other Terms: These terms are governed by Greek Law and the courts of Central Macedonia are exclusively responsible for resolving any dispute arising from them.